DELIVERY & TERMS:
PAYMENT OPTIONS
Welcome to Obsexed! Your online purchases are swiftly processed through our integrated system, seamlessly linked to Payfast—trusted independent payment gateways. Rest assured, we never store your credit card details, ensuring the utmost security and confidentiality for your transactions.
COURIER AND DELIVERY
At Obsexed ,our mission is to ensure your online orders reach you promptly. While we aim for the fastest delivery possible, occasional delays may occur due to factors such as stock availability from our stores or suppliers, unavailability of certain products, and discontinued items.
All orders are shipped using our trusted courier service. Shipping times and fees vary based on the destination, package weight, and shipping method selected by the customer.
Please note that delivery times for all orders may vary between 2 to 5 working days from the dispatch date. Kindly be aware that this timeframe excludes processing time upon order receipt, as we may encounter delays in sourcing stock from other stores or suppliers. Delivery duration is also contingent upon your selected delivery method and geographical location.
Thank you for choosing Obsexed for your online shopping needs! Rest assured, your package will come with a tracking number for easy monitoring, and we’ll keep you informed every step of the way.
Our dedicated team is available to assist you during our working hours, Monday to Friday, from 9:00 am to 4:30 pm. Should you have urgent requirements or need delivery on weekends or public holidays, please reach out to our online support team at info@totallyobsexed.co.za or whatsapp us at 071 808 9827. We’re here to help make alternative arrangements for you.
We want to ensure smooth processing for every order. Thus, we reserve the right to provide separate quotes in certain situations:
- Orders exceeding 2kg in weight
- Selection of incorrect delivery options, especially for areas outside our main centers
- Deliveries to remote areas such as townships, farms, or mines
- Corrections due to errors in product prices or weights on our website
- Any other reason necessitating a revision of the online order after receiving a quote from the courier company
For high-value or large quantity purchases, we may implement additional security measures to prevent fraud. This could involve obtaining a Code 10 authorization from your bank, which may require communication with the cardholder. While we aim for prompt verification, please note that this process typically takes no more than 5 working days.
Feel free to get in touch with us for any further assistance or to make changes to your order. You can reach us via email at info@totallyobsexed.com or simply whatsapp us at 071 808 9827. We’re here to ensure your shopping experience with Obsexed is nothing short of excellent.
DISCREET PACKAGING
Your obsexed DISCREET PACKAGING order will arrive unbranded packaging. The postal address provided for tracking purposes will not display the name “obsexed” for your privacy.
Your obsexed DISCREET PACKAGING order will be delivered in a Courier Branded delivery sleeve. The waybill will feature a return address associated with obsexed DISCREET PACKAGING for tracking purposes.
ORDER TRACKING
Once your order has been shipped, anticipate an automated email with your exclusive tracking number. We’ll also provide an estimated delivery timeframe.
You can easily track your package by using the tracking number provided for your package. Please note, this tracking service is managed by Aramex Services and operates independently from Obsexed.
RETURN AND REFUND POLICY
Given the specialized nature of our products, our return policy is designed with care. To guarantee the delivery of functional items, each product undergoes rigorous testing before shipment. We take pride in providing high-quality products, ensuring their full operational functionality.
Customers should be aware that due to the intimate nature of our merchandise, returns are limited. All our offerings are classified as intimate items, prioritizing your safety and well-being. Regrettably, we cannot accept returns of unused products for resale purposes. We appreciate your understanding in this matter.
CANCELLATIONS
At Obsexed, we strive for accuracy in all information provided on our platform. In instances of delays or items being out of stock, we commit to keeping you informed and updated promptly. Should an item be temporarily unavailable, rest assured, we will endeavor to replenish our stock at the earliest opportunity.
In rare cases where items are unavailable for immediate sourcing, we’re prepared to suggest suitable alternatives that align closely with your preferences. These recommendations come with our utmost confidence.
If we’re unable to fulfill your order within your specified timeframe or provide the exact product requested, we pledge to issue a full refund promptly. Refunds will be processed through our ecommerce Payfast system or via Electronic Funds Transfer (EFT). Please note that the processing time for reversals may vary and is beyond the control of Obsexed. Your patience and understanding are greatly appreciated.
